Terms and Conditions – CrazeVogues.com
Welcome to Craze Vogues! These Terms and Conditions govern your use of CrazeVogues.com and outline the policies for purchasing, shipping, and exchanges within Zambia. By accessing our website and making a purchase, you agree to comply with these terms.
1. General Terms
Craze Vogues is an online store offering men’s fashion and accessories, including clothing, bracelets, caps, keychains, and rings.
By using our website, you confirm that you are at least 18 years old or have parental consent to make purchases.
We reserve the right to modify these Terms and Conditions at any time without prior notice.
2. Product Exchange Policy
At Craze Vogues, we only offer product exchanges—we do not accept returns or refunds.
Eligibility for Exchange
You can request an exchange within 7 to 15 days from the date of delivery.
Items must be in new condition, unused, and in original packaging with all tags intact.
Exchanges are only allowed for damaged, defective, or incorrect items received.
Exchanges are subject to product availability. If the requested item is out of stock, we will offer a similar product of equal value.
Exchange Process
Contact our customer support team email at support@crazevogues.com with your order number and photos of the issue.
Our team will review your request and confirm if the exchange is approved.
If approved, return the item to our nearest pickup point or arrange for a courier (shipping costs are covered by the customer).
Once received, we will send your replacement product.
Important Notes:
We do not offer exchanges for size issues, change of mind, or personal preference.
Customers are responsible for shipping costs when returning items unless the product was incorrect or defective upon delivery.
3. Order Processing & Delivery
Orders are processed within 7-15 days business days.
Deliveries within Zambia, including cities like Lusaka, Ndola, Kitwe, Livingstone, Chingola, and surrounding areas, typically take 7-15 business days.
Delays may occur due to unforeseen circumstances such as weather conditions, road restrictions, or customs regulations.
Customers must provide accurate shipping details. We are not responsible for undelivered items due to incorrect address information.
4. Payment & Pricing
All prices are listed in Zambian Kwacha (ZMW) and are subject to change without notice.
We accept payments via Credit Card or Debit Card.
Any additional charges, such as transaction fees or customs duties, are the customer’s responsibility.
5. Intellectual Property
All content, images, logos, and text on CrazeVogues.com belong to Craze Vogues and may not be copied, distributed, or used without permission.
6. Limitation of Liability
Craze Vogues is not responsible for any damages, losses, or delays caused by third-party courier services.
We do not guarantee that our website will always be error-free or uninterrupted.
7. Contact Information
For any questions regarding these Terms and Conditions, please contact us Email: support@crazevogues.com
By using CrazeVogues.com, you agree to these Terms and Conditions.